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SUPPORT CENTER

Information for better buying, selling and operation.

Commercial answers, sizing guidance and a documentation framework for B2B partners.

Commercial catalogue

A range and kit summary. The final file follows portfolio approval.

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Technical documents

Datasheets and reports tied to the model actually selected.

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After-sales

Triage, parts, warranty and service flow defined per operation.

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FREQUENTLY ASKED QUESTIONS

Before moving forward.

FREQUENTLY ASKED QUESTIONS

How do I choose between 300 Wh, 600 Wh and 1,000 Wh?+

List equipment power, operating hours, startup surge and desired margin. Capacity is only one variable.

Can I connect any appliance?+

No. Voltage, continuous output, surge power and environmental limits must match the final model.

Does a panel always produce its rated output?+

No. Sunlight, angle, temperature, shading, dirt and controller efficiency change actual output.

Is there a minimum order?+

Samples and small batches are evaluated by model. Private branding, color and packaging may require higher volumes.

Which documents are supplied?+

The package varies by model and factory. Battery, transport, quality and other reports are verified during selection.

Is regulatory approval guaranteed?+

Not without a model-specific assessment. Regulatory, electrical, telecom and import requirements must be confirmed for the intended use.

What one-year warranty information applies?+

Source materials state a one-year warranty. Confirm coverage, exclusions and the service process for the selected model in the quotation.